|My Personal Photo|
Mistakes are part of life- we all make them despite willing ourselves not to. It’s how mistakes are resolved that we remember most. This pretty parcel came home with me on Friday, courtesy of Chanel. Their way of saying, we apologize. What a lovely way to start the weekend…
I’ve always experienced impeccable service at Chanel. I’m quite astute when it comes to shopping and being treated with dignity; I honed these skills at my first part-time job in retail. I have never had a quality issue with any Chanel item and that’s not what happened here.
On a long flight, I noticed a hairline crack in one of the arms of my sunglasses. I’m not sure how it happened, but it happened. I can’t endure a long flight or any hint of sun without a pair of oversized sunglasses. I have very fine/small features, so finding sunglasses that don’t overwhelm my face is hard. When I find something that works, I’m inclined to stick with it.
As soon as I got back to New York, I took the sunglasses to Chanel to have a replacement part ordered. Without saying too much, I can say that the ball was dropped when it came to keeping me apprised of the situation in a reasonable time frame. To be fair, there was a lot of communication going on between the store, Luxottica and the eyewear factory in Italy.
When the store manager (who is absolutely lovely) called apologizing profusely, she couldn’t believe that I was so calm and pleasant about the entire situation. While my sunglasses weren’t new, the store manager thought it was only fair (given the time I had been waiting for any update) that we setup an appointment to see if we could find a new pair of sunglasses courtesy of Chanel.
Just when I was starting to feel rather discouraged in my search, my brother spotted a pair high up on the shelf that looked just right- brown tortoise, oval, discreet logo, and yes, a bit glamorous. I can’t wait to have my prescription put in and the lens gradated later this week. In the end, I'm pleased that Chanel took ownership of the situation and resolved the whole ordeal with the elegance and grace that I’ve come to expect.